Privacy policy

Heritage Banaras Luxury – Helm of Banarasi

At Heritage Banaras Luxury, your privacy matters to us. We deeply value the trust you place in us when you visit our website, explore our collections, or make a purchase. This Privacy Policy explains how we collect, use, protect, and handle your personal information—and the choices you have along the way.

This policy applies to everyone who visits or uses heritagebanarasluxury.com, including customers, visitors, and anyone interacting with our services.

By using our website, you agree to the terms described in this Privacy Policy.

Information We Collect

Personal Information

We collect personal information only when it’s necessary and when you choose to share it with us. This may happen when you:

  • Browse or use our website

  • Place an order

  • Create an account

  • Subscribe to our emails or updates

  • Contact us for support or inquiries

The information we may collect includes:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and payment details

  • Account login details

  • Any information you share while contacting our support team

You’re always welcome to browse our website without sharing personal details, though some features may be limited without them.

Non-Personal Information

We may automatically collect basic, non-personal information when you interact with our website, such as:

  • Browser and device type

  • IP address

  • Pages visited and time spent on the site

This information helps us understand how our website is used and allows us to improve your overall experience.

How We Use Your Information

Your information helps us serve you better. We use it to:

  • Process and deliver your orders

  • Provide customer support and respond to queries

  • Manage your account

  • Improve our website and services

  • Share order updates and important service notifications

  • Send promotional messages (only if you choose to receive them)

  • Maintain security and prevent fraud

We never use your information for purposes beyond what’s necessary to run and improve our services.

Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

  • Improve website functionality

  • Remember your preferences

  • Analyze website traffic

  • Enhance performance and user experience

You can manage or disable cookies through your browser settings, though doing so may affect some website features.

Sharing Your Personal Information

We respect your privacy. We do not sell, trade, or rent your personal information to anyone.

In some cases, we may share limited information with trusted partners, such as:

  • Payment gateways

  • Shipping and logistics partners

  • Website hosting and analytics providers

  • Customer support service providers

These partners are required to keep your information secure and use it only for the intended purpose.

Data Security

We use appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. Sensitive information shared on our website is transmitted through secure and encrypted channels.

While we take every reasonable step to protect your data, no online system is completely secure, and absolute security cannot be guaranteed.

Data Retention

We retain your personal information only for as long as needed to:

  • Complete your orders

  • Provide our services

  • Meet legal or regulatory requirements

  • Resolve disputes

  • Enforce agreements

Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has shared personal information with us, please contact us, and we will take prompt action to remove it.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Request corrections to inaccurate data

  • Request the deletion of your data

  • Opt out of marketing communications

  • Withdraw consent where applicable

To exercise any of these rights, simply contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page along with the updated date. We recommend reviewing this policy occasionally to stay informed.

Your continued use of our website after updates means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, feel free to reach out to us:

Email: helmofbanarasi@gmail.com

Address:
B-21/197-B1-k,225-34-k-2  Ashfaq Nagar, Kamachha 
Varanasi, Uttar Pradesh, 221010
India