Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Heritage Banaras Luxury. Throughout the site, the terms “we”, “us”, and “our” refer to Heritage Banaras Luxury. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms, conditions, and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. We reserve the right to update or change these Terms at any time by posting updates on our website.

SECTION 1 – USE OF THE WEBSITE

The content on this website is provided for general information and use only and is subject to change without notice.
You agree to provide accurate, current, and complete information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account and password and for all activities conducted under your account.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
You agree not to use the website for any illegal or unauthorized purpose or in a manner that may damage the website or harm other users.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
We do not guarantee the accuracy, completeness, performance, or suitability of the information available on this website.
Your use of any information or materials on this website is entirely at your own risk.

SECTION 3 – PRODUCT INFORMATION & PRICING

We strive to display accurate product descriptions, images, and prices; however, errors may occur.
Product prices, availability, and descriptions are subject to change without prior notice.
All prices displayed are in INR (₹) unless otherwise stated and are exclusive of applicable taxes, shipping charges, and customs duties.

SECTION 4 – ORDERING & PAYMENT

Placing an order constitutes an offer to purchase products subject to these Terms.
We reserve the right to accept or reject any order at our discretion.
Payment must be completed at the time of placing an order using approved payment methods.
In case of payment failure or authorization issues, we may cancel or delay the order.
We shall not be liable for any loss arising due to the decline of authorization caused by the cardholder exceeding preset limits agreed with the acquiring bank.

SECTION 5 – SHIPPING & DELIVERY

Shipping and delivery are governed by our separate Shipping & Returns Policy. By placing an order, you agree to the terms mentioned in that policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, images, designs, logos, layouts, graphics, and trademarks, is owned or licensed by Heritage Banaras Luxury. Reproduction, distribution, or use of any content without prior written permission is strictly prohibited.

SECTION 7 – USER-GENERATED CONTENT

If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for business purposes. You agree that your content will not violate any third-party rights or applicable laws.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites for convenience. We do not endorse or take responsibility for the content, products, or services offered on such websites. Accessing third-party websites is at your own risk.

SECTION 9 – COLOR & DESCRIPTION DISCLAIMER

We make every effort to display products accurately in terms of color, size, texture, and design. However, minor variations may occur due to lighting, screen resolution, or climatic conditions during photography. Products with stone work are handled with extra care, but slight variations may still exist.

SECTION 10 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Heritage Banaras Luxury shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or purchase of products.

SECTION 11 – INDEMNIFICATION

You agree to indemnify and hold harmless Heritage Banaras Luxury, its affiliates, directors, officers, employees, and agents from any claims, losses, liabilities, damages, or expenses arising from your violation of these Terms or applicable laws.

SECTION 12 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the Indian courts.

SECTION 13 – CHANGES TO TERMS

We reserve the right to update, modify, or replace any part of these Terms at any time. Continued use of the website following changes constitutes acceptance of the revised Terms.

SECTION 14 – CONTACT INFORMATION

For any questions regarding these Terms of Service, please contact us at:
📧 Email: helmofbanarasi@gmail.com